Ok – I just resent something and got a response from the receiver - so it did go through, so it seems to be working now!

Thanks!

Trina

From: Lawrence Robledo [mailto:xxxxxx@isconcepts.com]
Sent: Tuesday, January 10, 2017 10:27 AM
To: Trina Krider <xxxxxx@cnhkiwanis.org>
Subject: FW: Service Transaction # : 01092017006

FYI.

Thank you,

Lawrence M. Robledo

IS Concepts, Inc. 

866-663-6913 ext. 103

www.isconcepts.com

Full Time Support @ a Part Time Price

This email may contain confidential and privileged material for the sole use of the intended recipient.  Any review or distribution to others is strictly prohibited.  If you are not the intended recipient, please contact the sender and delete all copies.

From: xxxxxx@isconcepts.com [mailto:xxxxxx@isconcepts.com]
Sent: Tuesday, January 10, 2017 10:26 AM
To: ISC Support <xxxxxx@isconcepts.com>
Cc: xxxxxx@cnhkiwanis.org
Subject: Service Transaction # : 01092017006

Dear Jennifer Chaves
Customer Name : Kiwanis
Below is the response of your request #01092017006

Priority : Next Day
Service Type : Remote Support
Billable : No
Hours : 0.00
Status : Open

Please click here to respond to this ticket.

Request :

1/9/2017 11:46:49 AM...LR

From Email:
Hi Jose,

Any idea why my email suddenly won’t go through to this member? I emailed her last week. She received my email and replied to it. I’m now trying to reply to her reply and received the email below. I tried twice to reply to her email and I also tried to send a separate, new email to the member with the same result.

flph385.prodigy.net rejected your message to the following e-mail addresses:
xxxxxx@sbcglobal.net (xxxxxx@sbcglobal.net)
flph385.prodigy.net gave this error:
Connections not accepted from servers without a valid sender domain.flph385 Fix reverse DNS for 47.180.157.12
Your message wasn't delivered due to a permission or security issue. It may have been rejected by a moderator, the address may only accept e-mail from certain senders, or another restriction may be preventing delivery.

Response :

1/10/2017 10:25:30 AM...LR

It appears the Reverse DNS has propagated. Please attempt to send out email to recipient that was bouncing.

1/9/2017 8:03:22 PM...LR

At the end of the day, I checked to see if the PTR record had been created and it had not. So I started calling Frontier. 3 hours later I finally was able to get an update. Ticket number Tier 2 IP-Data #284843 will be processed within 48 hours. I will keep checking tomorrow.

Unbelievable. I have never gone thru so much trouble to setup something that should take less than 5 minutes.

1/9/2017 12:51:12 PM...LR

After a more than 1 hour on hold with Frontier, they finally told me the Reverse DNS is still in queue to be done. They promised it will be done today.. WOW!!

1/9/2017 11:46:49 AM...LR

Apparently the Reverse DNS has not taken affect yet. We will contact the new ISP to ensure it’s setup correctly.

Regards
Lawrence Robledo
xxxxxx@isconcepts.com

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